Call2Kitchen AI Ordering Agent – operated by CCDEx Technologies, LLC. (“Call2Kitchen”, “we”, “us”).
Last updated: November 7, 2026
1. What this policy covers
The Call2Kitchen AI Ordering Agent is a virtual assistant that restaurants offer to their customers on their website, on Facebook Messenger and on Instagram direct messages. A customer writes a message, and the assistant helps place a food order that is sent to the restaurant’s point of sale. This policy explains what information we handle when you talk to the assistant, why, and what choices you have.
2. Information we handle
| Information | Why we handle it |
|---|---|
| Your Facebook or Instagram account identifier (a number given to us by Meta, not your profile) and the messages you send | To receive your message and answer it in the same conversation. |
| The phone number you type in the chat | To find your customer record at the restaurant and to place and identify your order. |
| Name, delivery address, store choice, and tax or billing details when the restaurant requires them | To prepare, deliver and invoice your order. |
| The items you order, the total and the payment method you choose | To create the order in the restaurant’s system and confirm it to you. |
We do not ask for, and the assistant never needs, your card number or your Facebook or Instagram password. Online payments are completed on the secure page of the payment provider.
3. How we use it
- To understand your messages and answer them, using artificial intelligence services (see section 5).
- To send your order to the restaurant and keep a record of it.
- To give the restaurant a record of the conversation for customer support and the handling of disputes.
- To measure usage (the number of messages and conversations) so the service can be billed to the restaurant.
We do not sell your information, and we do not use your messages for advertising.
4. How long we keep it
- The live conversation is kept in memory only while the chat is active and is discarded after two hours without activity.
- The order and the support record of the conversation are kept in the restaurant’s system for 12 months and are then deleted or anonymised.
- Usage counters contain no message text.
5. Who receives it
- The restaurant you order from, which is responsible for your order.
- Meta (Facebook Messenger and Instagram), which carries the messages. Meta’s own policies apply to your use of its services.
- Artificial intelligence providers (Anthropic and OpenAI, depending on how the restaurant’s assistant is set up), which process the text of the conversation only to produce the assistant’s answers, under their API terms.
- Payment providers, if you pay online. They receive your payment details directly, not through us.
- Hosting and infrastructure providers that run our service (Microsoft Azure).
6. Your choices and rights
You can ask us to access, correct or delete the information we hold about you. You can stop using the assistant at any time by not sending further messages, and you can always order directly with the restaurant. To have your data deleted, follow the steps in section 7.
7. Data deletion
To request deletion of your conversation data, follow our data deletion instructions. The request form asks for enough information to locate your conversation and an email address so we can follow up.
8. Security
Credentials and keys are kept on our servers and are never exposed in the chat. Messages from Meta are verified with a digital signature before they are processed. Access to the support records is restricted.
9. Children
The service is not directed to children under 13.
10. Changes
We may update this policy. The date at the top shows the latest version.
11. Contact
CCDEx Technologies, LLC. – Call2Kitchen
Email: marketing@call2kitchen.com
Website: https://www.call2kitchen.com/
