FAQS

Call2Kitchen is a VoIP fully functional cloud-based call center software designed to provide restaurants with the necessary tools to handle takeout orders for multiple locations from a centralized site or in-house. With Call2Kitchen you can have and manage your own call center from a back office to optimize your business growth. With Call2Kitchen VoIP System, businesses receive the support, reliability, and reassurance they miss out when hosting their own phone system.

Our software is fully integrated with all major POS systems. Is an End-to-End restaurant, retail shop management platform designed to link your customer personal information, inventory, delivery management along with other helpful applications within one program, centralizing your administrative tasks. Whether you manage one or multiple venues, Call2Kitchen is designed to provide you with the tools in providing a superior personalized customer service.

Please find below our 3 major software applications with everything you need to run your restaurant, resulting in increased customer satisfaction, productivity, and cost savings.

Call Center Solution:

• Manages your client data, orders, and processes
• Personalized customer phone and onsite support services
• Quick and Accurate order entering
• Menu and Price Extractions Interface
• Automatic Call Distributor (ACD)
• Call and Order Recording

Delivery Management:

• Creates, Manages, and Assign Orders to Drivers
• Boots Delivery Profitability
• Best Route Management
• Tracks Orders Status

Delivery Application: 

• End-To-End Delivery Tracking
• Ensures On-Time Deliveries
• Heatmap Delivery Analytics
• SMS and WhatsApp Alert Notification

Our Software is fully integrated with all major POS systems including but not limited to:

•  Micros Res3700
•  Micros Simphony
•  PixelPoint
•  NCR Aloha
•  NewPOS NP6

Yes, our software is designed to simultaneously manage inbound and outbound calls.

Our software is a user-friendly and multitasking interface. It is very straightforward and easy to navigate, allowing basic computer skill agents to operate. It is well organized to help you locate all necessary tools to operate your business.

We offer multiple support plans with your subscription depending on your needs. With the correct network coverage, we can help support and troubleshoot the software remotely 24/7. We also provide complementary technical support by email.

• Windows XP, Windows 7 or Windows 8 – 32bits with 512 megabytes of RAM
• 1.8-megahertz processor
• 40 Gigabytes of hard drive space
• Network Card
• Sound Card
• Headphone 
• High-Speed Internet Connection

You do not need to pay a setup or installation fee to get started or any other hidden fees.

Our call center software is a VoIP PC-Based system. All you need to operate our software is a computer, a headset, and high-speed internet.

Call2Kitchen’s ACD automatically routes callers according to their needs to the correct agent. It could be configured so that it redirects customers calling to check on the status of their order to a specific agent while other agents receive calls from new customer’s placing an order. Our smart routing system will route calls to agents most suited to answer each inbound call based on availability and skills. These settings could be configured and changed at any time.

No, our software solution provides an automatic integration which extracts menus and products directly from your POS System. Additionally, this same tool is configured to perform the following tasks simultaneously: 

• Price Update
• Add/Create New Products
• Disable Products and Options
• Block Out of Stock Items

Our software solution automatically directs orders to the corresponding location based on the customer’s address. Once the POS receives the order, our software is notified that the order was successfully billed. If a failure occurs, the agent directing the order will get a notification.

Call2Kitchen provides a robust call tracking solution for more personal and productive phone support. It provides real-time activities such as but not limited to: total incoming and missed calls, dropped calls, available agents in queue, calls on hold. Managers and Supervisors can listen to calls in real-time to better manage and improve agent’s performance.

Yes, our software works perfectly with Asterisk IP/PBX Technology and all other SIP based server and service providers.

There are numerous aspects that contribute to the costs of the software. Cost is based on the number of licenses, stores, agents, and modules. 

For a quote or a sales question, please contact us by sending an email to: sales@call2kitchen.com