Restaurant Call Center Management Solution
Committed in providing Restaurant Chains advanced technology resources, essential to streamline operations to meet restaurant’s growing customer demands
✔ Order Entry
✔ Menu Extraction
✔ Automatic Pricing Update
✔ Block Stock Out Products
✔ Order Tracking
✔ KDS Integration
✔ REST API
✔ Live Monitoring
✔ Smart ACD
✔ Delivery Driver Management
✔ Driver's Android App
- Driver Live Tracking
- Web & Mobile Ordering
- No Hardware Requirement
- Order Entry
✔ VoIP Solution
✔ SoftPhone Included
✔ Caller ID Detection
✔ Call Recording
✔ Live Monitoring
✔ SMS Notifications
✔ WhatsApp Notifications
Find opportunities to improve your customer experience and stay informed on your business processes with our Supervisor Module.
Have full control of your business operations by monitoring your agents, inventory, and analytics. System can be customized to meet the unique needs of your operations.
Automatic Call Distribution (acd)
Avoid long wait time and improve your customer experience with our sophisticated phone router.
Calls are sort, managed, and distribute to an available agent, features are fully customizable.
Integrated Softphone with Caller ID
Mimic the functionality of your desk phone on your screen with our VoIP Softphone software.
It comes with all necessary features – calls transferring, hold, multiple lines and voicemail. Manage team’s communications effectively directly from the server.
SMS & WhatsApp Notifications
Strengthen your customer support and engage in real-time communication providing order details and tracking through SMS & WhatsApp Notification.
call center solution
End-to-End Restaurant Management Platform
Seamlessly integrated with your POS
VoIP Phone System
Customer Data Management
✔ Boots Delivery Profitability
✔ Best Route Management
✔ Automatic/Manual Order Dispatch to Drivers
✔ Ensure On-Time Deliveries
✔ Heatmap Delivery Analytics
✔ SMS and WhatsApp Alert Notification
Trusted by top global restaurant brands
Request a personalized demo of C2K
Our Call Center Solution (C2K), integrates seamlessly with your POS, synchronizing all your customer’s personal information, inventory, delivery management, and delivery tracking.
We look forward to showing you how our technology tools can optimize your operations, increase your staff’s productivity, and provide a superior personalized customer service.