The Call2Kitchen AI Ordering Agent handles the messages you send to a restaurant’s Facebook page or Instagram account, and the order details you give it (such as your phone number, name and delivery address).
How to request deletion
- Open the form and provide an email address where we can reply.
- Identify the restaurant, the channel you used, and the approximate date of the conversation. For Facebook or Instagram, include the account name you wrote from. If you entered a phone number in the chat, include it in the phone field.
- We will confirm by email and delete the conversation record and the order details linked to you within 30 days, subject to the recordkeeping exception below.
If you cannot use the form, email marketing@call2kitchen.com with the subject “Data deletion” and the same details.
Orders that have already been delivered may need to be kept by the restaurant for accounting or tax purposes, as the law requires. In that case we delete the conversation text and keep only what the law requires.
Managing app access
If you authorized the app and it appears in your Facebook or Instagram app settings, you can remove its access there. To request deletion of data held by Call2Kitchen, use the form above.
For more details, see our Privacy Policy.
