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Our Call Center solution comes with all the features needed to ensure that incoming calls are managed efficiently and effectively. It provides an ACD for skills based routing capable of sophisticated call distribution. The Smart ACD provides advanced tool to setup an Inbound call center with priority based skills routing on an Asterisk PBX.

Our Smart ACD solution runs on Asterisk PBX and provides real-time reporting and monitoring of the inbound operations. Selection of Asterisk PBX as a backbone of the contact center will have a positive long term impacts on an organization in many ways like, the future growth, reduced effort in expansion and service cost.


Benefits

Inbound call routing lets you gather customer information to quickly connect them with the appropriate agent.

With a robust Desktop Interfase that help them resolve order issues and improve customer service. so agents have information at their fingertips, and can immediately answer customer queries via phone with information collected from customer interactions.

Customer Service Restaurant Chains
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ACD Real-Time Reporting
IVR Historical Reporting
CTI CRM Tools
VoIP Customer History
Quality Monitoring Web Navigation Tools
Voice Recording 24x7 Customer Support
Voicemail